L*C*R

LCR, a full service design and decoration firm with a retail shop selling speciality home furnishings, provides everything you need for the dining table, unique gifts and bridal registry
LCR
981B Farmington Ave. Toll free: 1-800-878-9446
Local: 1-860-231-7742
West Hartford, CT 06107 E-mail: info@lcrcollection.com

ORDERING
Shopping online at LCR is simple. Our site is easy to navigate and you may view and choose among our many fine items on display. To place an order just make your selection, fill your shopping cart, and check out. Or call us toll free at 1-800-878-9446 (local: 1-860-231-7742)
. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent two order confirmations via e-mail; one informing you that LCR processed your order, and the second informing you that your order shipped.

PAYMENT

Sales Tax
There is a 6% sales tax on orders shipped to Connecticut addresses. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, and American Express

Privacy
Our site is 100% safe and secure. When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order. LCR does not share any of the information with third parties.

If you have any questions or concerns about our privacy policy, please send correspondence to info@lcrcollection.com.


SHIPPING & DELIVERY

We ship purchases via UPS Ground Service, so please allow 3-6 business days from the receipt for delivery for in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

The shipping fee is 10% of the order total plus $5.
 

In order to avoid confusion, please note the following:
Hawaii & Alaska
Since shipping costs vary based on location, we request that before placing the order, call toll free at 1-800-878-9446 (local: 1-860-231-7742) to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.

International shipping
We do not ship internationally.

Express Shipping
If you need express shipping, please call toll free at 1-800-878-9446 (local: 1-860-231-7742) to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1 pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you this transaction along with the actual cost of shipping.


Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.


SPECIAL SERVICES

Personal Shopping
Our Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others. 

Bridal Registry
At LCR, we pride ourselves on providing brides-to-be with a unique experience and special individual attention when they register with us.

Gift Certificates
Gift certificates ay be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything (or so you think!) 

MERCHANDISE PRICING & AVAILABILITY
We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If for some reason the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's correct price is lower than our stated price, we charge the lower amount and send you the item.

If a product's price is higher than our stated price, we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a hand full of brands that we do not keep in-stock due to the large amount of inventory. The following brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability: Anna Weatherley, Ercuis, J.L. Coquet, Jaune de Chrome, Lynn Chase Designs, Niderviller, Pickard China, Raynaud, and Varga.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.


RETURNS & EXCHANGES
We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable—so take special care when giving instructions for special orders and personalization. A gift can be returned for exchange only. For returns on Anna Weatherley, Ercuis, J.L. Coquet, Jaune de Chrome, Lynn Chase Designs, Niderviller, Pickard China, Raynaud, and Varga products the customer will be charged a 20% restocking fee.

Return the product to: 981B Farmington Ave., West Hartford, CT 06107 via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are nonrefundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call toll free 1-800-878-9446 (local: 1-860-231-7742).

DAMAGED GOODS POLICY
We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier. UPS: 800-742-5877 Fed Ex: 800-463-3339.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

ABOUT LCR
LCR offers the highest quality tableware, decorative accessories, linens and gifts.


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